When Writing Business Reports for Outsiders (Such as Customers or Suppliers)

Multiple Choice

When writing business reports for outsiders (such as customers or suppliers) , it is best to

A) use a less formal tone than you would for an internal audience.
B) include personal references such as "you" and "us."
C) use a more formal tone than you would for an internal audience.
D) use a great deal of idiomatic language.