You Are an Intern in the HR Department at a Chain

Multiple Choice

You are an intern in the HR department at a chain of spas in the city where you attend college. The chain's HR director has asked you to suggest ways to improve customer satisfaction through HR activities, so you make recommendations in which of the following areas?

A) Creating new products
B) Reducing costs
C) Improving product quality
D) Improving service quality
E) All of the above