When Managers at Saks Fifth Avenue Addressed Employees' Concerns About

Multiple Choice

When managers at Saks Fifth Avenue addressed employees' concerns about what the employees needed to do their jobs, they observed that employee engagement and customer engagement:

A) exhibited an inverse relationship
B) failed to maximize long-term shareholder interests
C) adversely affected the economic needs of the organization
D) had a significant positive impact on customer satisfaction and sales
E) affected customer loyalty but did not increase sales