Even Though the Instructions for Mixing Paint Colors Were Quite

Multiple Choice

Even though the instructions for mixing paint colors were quite clear, the supervisor training the new hardware store clerk had the clerk watch a demonstration of the mixing of a can of paint and then had the clerk mix a can on her own. The supervisor then critiqued the clerk's performance. The trainer used _____ to set the stage for learning.

A) shaping
B) enactive mastery
C) knowledge management
D) behavioral modeling
E) task segmentation