Which of the Following Statements About Specifying and Measuring Performance

Multiple Choice

Which of the following statements about specifying and measuring performance is true?

A) Many firms rely heavily on financial performance measures
B) One of the easiest to use measures for employee performance is a qualitative measure such as customer satisfaction.
C) Organizations should look for ways to measure employee results not employee behavior.
D) Organizations should take the same approach to measuring performance whether taking a long-term or short-term perspective.
E) Traditional commissions focus on long-term performance.