When You Encounter Messages That Stir Up Strong Feelings, What

Multiple Choice

When you encounter messages that stir up strong feelings, what do experts say you should do to avoid tuning out or jumping to conclusions?

A) Make a quick escape from the tense situation until you can figure out the best thing to do
B) Try pseudolistening to avoid being rude
C) Understand that the speaker is as important as the message.
D) Avoid the tendency to judge before understanding by paraphrasing the ideas before responding to them.