Social Work Administrators Are Debating the Merits of Using Open-Ended

Multiple Choice

Social work administrators are debating the merits of using open-ended versus close-ended questions in a client-satisfaction survey. There are positive and negative connotations for both types of questions, and overall the team wants to develop a solid measure. According to the text, how many open-ended questions are typically included in a client satisfaction survey?

A) Zero open-ended questions
B) One or two open-ended questions
C) Approximately half of the questions are open-ended
D) Most of the questions are open-ended