Question 1

Why might someone fear delegation?

Accepted Answer

A)  All 
B)  They might mess it up and be a bad reflection on the supervisor 
C)  Loss of control of the job 
D)  Don't want to train a replacement 
E)  Worry about looking bad because other people are doing the "actual" work A

Question 2

Decision making at the supervisor level doesn't impact the business.

Accepted Answer

A)  Maybe each one doesn't but in aggregate tons of impact 
B)  Decisions are above the supervisor's pay grade 
C)  We make decisions all the time, but it don't make no difference 
D)  I avoid them like the plague A

Question 3

The difference between quick decisions and regular decisions

Accepted Answer

A)  You have to take control, decide there is no time to use the decision to develop your people 
B)  They are the same, only faster 
C)  You always want everyone's input, so you must push more to get it, in fast decisions 
D)  Try to push either type of decision up the food chain, so you are not responsible A

Question 4

One of the messages of this module is:

Accepted Answer

A)  You generally have to "own" some of the responsibility with difficult people 
B)  If you are clever, others will see difficult people for who they really are 
C)  Solving their problem is their job, you should avoid it 
D)  To come out on top is sweet

Question 5

When we say congruence, we are referring to

Accepted Answer

A)  Making sure you are communicating the same message through all channels 
B)  Be sure they know everything is about you 
C)  The state where equal weight is given to their concerns as to yours 
D)  The customer is always right

Question 6

In a sense described in this module difficult people are:

Accepted Answer

A)  People with whom your interactions with them activate you 
B)  People who everyone agrees are a pain in you know what 
C)  People who thwart you in getting your job done 
D)  People whose next step is out the door

Question 7

If the supervisor is the top technician

Accepted Answer

A)  They should spend time teaching, mentoring so someone can surpass them 
B)  Damn straight and keep doing the tough problems 
C)  Keep it secret for job security 
D)  Live by the motto "Anything you can do; I can do better!"

Question 8

Active listening involves

Accepted Answer

A)  Listening as if you have never heard it before, suspend disbelief 
B)  Actively ask questions 
C)  Try as best as you can to memorize what the person says 
D)  Uncover what they are hiding

Question 9

In the One Minute Manager the idea is to:

Accepted Answer

A)  Give feedback to keep people on track 
B)  Always praise people even when they do the wrong thing 
C)  Keep the goals hidden 
D)  Takes a lot of training and time to learn

Question 10

How much is a supervisor's job concerns people?

Accepted Answer

A)  Just about all 
B)  Half 
C)  Third to a half 
D)  People?

Exam 5: Getting Through to Other Humans