Jack Is a Network Technician Troubleshooting a Network Issue

Multiple Choice

Jack is a network technician troubleshooting a network issue. Which of the following troubleshooting steps should he take first to resolve this issue?

A) Record the solution in the appropriate logs for future use.
B) Ask the user who reported the issue what past documentation they have.
C) Record what steps should be taken to resolve the issue.
D) Ask the user who reported the issue to explain the symptoms in detail.