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A User Calls the Helpdesk Complaining That She Has to Tap

Question 15

Multiple Choice

A user calls the helpdesk complaining that she has to tap an icon on her tablet multiple times before it opens, and pressing the Home button lags. Which of the following would you suggest first to help the user?


A) Perform a soft reset.
B) Perform a hard reset.
C) Install a screen protector.
D) Tell the user to wait longer.

Correct Answer:

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