Nurses Working on the Intermediate Care Unit Have Had Many

Multiple Choice

Nurses working on the intermediate care unit have had many hours of overtime in the last 6 months. Before forming a team, the nurse manager gathers data about patient condition severity, staffing ratios, educational levels of staff, and personality mixes on each shift. What level of decision making is this process?

A) Establishment of solution evaluation criteria
B) Evaluation of the alternative solutions
C) Identification of a problem, issue, or situation
D) Search for alternative solutions or actions