Multiple Choice
The informal rules that employees devise and follow to ensure order and preserve their self-respect in their interactions with customers are known as the ______.
A) ropes
B) order
C) rules
D) scripts
Correct Answer:
Verified
Correct Answer:
Verified
Related Questions
Q1: Compare and contrast the ideal customer at
Q2: Discuss how White women developed a sense
Q3: Who was the ultimate toy expert at
Q4: How was the author treated differently based
Q6: What did the male customers do to
Q7: Initial employee training at the Toy Warehouse
Q8: Who were the most demanding customers at
Q9: Which toy store in the author's research
Q10: Identify the "Five Is of Customer Service"
Q11: According to the author, what is necessary