Which of the Following Best Describes What Sutton and Rafaeli

Multiple Choice

Which of the following best describes what Sutton and Rafaeli found in their quantitative analysis?

A) As more positive emotions were displayed by the staff to the shoppers, sales went up.
B) The display of positive emotions by the staff had no impact on the sales.
C) As sales increase, more positive emotions were displayed by the staff.
D) When retail workers smiled less, sales were better.