What Best Describes the Findings from the Qualitative Analysis of Sutton

Multiple Choice

What best describes the findings from the qualitative analysis of Sutton and Rafaeli's study?

A) Sales were caused by the emotional displays of the staff.
B) Workers' emotional displays were caused by the amount of sales.
C) When sales were high, staff were more likely to display positive emotions.
D) When sales were slow, workers were more likely to feel pressure and displayed less positive emotions.