One Idea for Making Provider-Client Interactions More Effective Is to Boost

Multiple Choice

One idea for making provider-client interactions more effective is to boost health care providers' _______, their ability to acknowledge, absorb, interpret, and act on the stories and plights told to them by their clients.

A) nonverbal immediacy
B) listening ability
C) narrative competence
D) interpersonal competence
E) face-to-face competence