People Offering a Service Often Overestimate the Degree to Which

Multiple Choice

People offering a service often overestimate the degree to which people need the service because they are in a good position to learn about the people most in need. Remembering these people but ignoring others who do not need the service is an example of

A) wishful thinking.
B) biased selection among various available pieces of information.
C) limited conclusion validity.
D) the decision heuristic, availability.