Multiple Choice
The service matrix diagonal suggests that most service businesses have a tendency to drift towards the low customization-high speed flow 'service factory' quadrant by
A) offering a standardized menu of services
B) automating operations as much as possible
C) increase speed of customer flow
D) all of the above
Correct Answer:
Verified
Correct Answer:
Verified
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Q37: Product standardization and production volume _ as
Q38: Service blueprinting<br>A) adds details on customer-server interactions<br>B)
Q39: Compare and contrast a project production process
Q40: Rapid movement through the facility along with
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Q43: Which of the following statements is/are true?<br>A)
Q44: Service blueprinting is a process design technique
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Q46: Which of the following is not a