Multiple Choice
Which of the following statements about the 3Ts model of service design is false?
A) Time refers to the duration required to perform and deliver the service.
B) Task consists of the jobs required to perform and deliver the service.
C) Treatment consists of psycho-social elements such as empathy, attitude, and consideration.
D) Tangibles consist of physical layout and space elements, and sensory elements.
Correct Answer:
Verified
Correct Answer:
Verified
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