Multiple Choice
A decision to not offer customer support 24/7 by a national computer retailer is a good decision because
A) It will save money by reducing staffing personnel.
B) It does not make sense to staff when there a few calls.
C) They had a shortage of knowledgeable personnel.
D) None of their competitors offer 24/7.
E) None of the above are good decisions if they have a substantial negative impact on the customer.
Correct Answer:
Verified
Correct Answer:
Verified
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