A Patient Says, "You Are the Worst Nurse I Have

Multiple Choice

A patient says, "You are the worst nurse I have ever had." Which response by the nurse is most assertive?

A) "I think you've had a hard day."
B) "I feel uncomfortable hearing that statement."
C) "I don't think you should say things like that. It is not right."
D) "I have been checking on you regularly. How can you say that?"