You Are a Supervisor for the Release-Of-Information Unit in a Medium-Sized

Multiple Choice

You are a supervisor for the release-of-information unit in a medium-sized urban hospital. You notice that the unit is receiving an average of 100 requests a month from the Social Security Administration (SSA) for disability claims. What action and recommendation would you bring to the health information management director?

A) Analyze the work flow and amount of time it takes for a clerk to process an SSA request for information and calculate the extra amount of needed full-time equivalent time.
B) Analyze the work flow and distribute the SSA requests equally among the clerks.
C) Analyze the type of documents the SSA is requesting and create a designated record set to meet their needs.
D) Analyze the work flow and the type of documents the SSA is requesting and set up a time to meet with the SSA representative.