The Key Disadvantage of Client Satisfaction Surveys as a Measure

Multiple Choice

The key disadvantage of client satisfaction surveys as a measure of success for the human service program is that ______.

A) they tend to report only the complaints of clients who were not satisfied, so you do not know what the satisfied clients believe
B) they are not valued at all by the community or by funding sources
C) they are recommended for the evaluation of human service interventions but not for human service programs by the Federal Government
D) the results of client satisfaction surveys are rather uniformly positive even though studies measuring client outcome are not uniformly positive