Which Nonverbal Behavior Is Most Congruent with a Nurse's Assertive

Multiple Choice

Which nonverbal behavior is most congruent with a nurse's assertive verbal statement?

A) Firm voice, erect posture, direct eye contact
B) Soft voice, shoulders relaxed, eyes down
C) Loud voice, back stiff, eyes glaring
D) Smile while speaking, touch person's arm, eyes lowered