You Are Trying to Assist a User Who Reports That

Multiple Choice

You are trying to assist a user who reports that she receives several error messages while using an application. You are not able to access her computer remotely. You need to tell the user how to create screenshots of the mouse actions she performs on his computer. Which of the following should you ask her to do?

A) Run Psr.exe and then click Start Record.
B) Press ALT + PrintScreen.
C) Select Display pointer trails from Mouse Properties.
D) Run Snippingtool.exe, click New, and click Window Snip.