When a Customer Has a Complaint, It Is Most Helpful

Multiple Choice

When a customer has a complaint, it is most helpful to:

A) politely explain how your company is not at fault for the problem.
B) point out the humorous aspects of their problem.
C) help the customer understand how annoying this is for you by complaining about other customers you have had to deal with in the past.
D) listen and find a way to address the problem in a helpful manner.