An Appropriate Response to a Severely Agitated Client Would Include:​

Multiple Choice

An appropriate response to a severely agitated client would include:​

A) "the staff is right,you've got to accept their judgment.They are professionals and know what is best for you."
B) ​"I'll see what can be done about the problem.Just calm down!"
C) ​"it's clear somebody has messed up.They have no right to treat you that way.You've a right to complain."
D) "I understand how angry you must be.Before I can do anything though,I need to hear you calmly and clearly tell me what's bothering you so I can determine what needs to be done."