Multiple Choice
A technique for handling pranksters and silent callers is to:
A) wonder aloud whether it is difficult to say what the caller really needs or say nothing.
B) hang up if they don't respond in one minute.
C) ask them if they are on drugs or are having a psychotic break.
D) there is no good response to these two types of difficult callers.
Correct Answer:
Verified
Correct Answer:
Verified
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