Question 1

Productivity tends to be more difficult to improve in the service sector because the work is _________________.

Accepted Answer

A) often difficult to automate . 
B) typically labor intensive . 
C) frequently individually processed and customised. 
D) often an intellectual task performed by professionals. C

Question 2

RPN in total quality management denotes _______.

Accepted Answer

A) risk priority number. 
B) return priority number. 
C) risk preference number. 
D) return preference number. A

Question 3

_________is carried out to verify whether a quality system is effective and suitable.

Accepted Answer

A) quality audit. 
B) quality assurance audit. 
C) quality verification. 
D) quality analysis. A

Question 4

Supplier rating system is also referred to as a _________used to obtain an over all rating of suppliers performance.

Accepted Answer

A) score card system. 
B) open ended system . 
C) credit card system . 
D) sub system.

Question 5

A _____________ is something which is offered to customers to satisfy their needs or wants.

Accepted Answer

A) process. 
B) price. 
C) promotion. 
D) product.

Question 6

Select the odd one which is not the dimension of quality?

Accepted Answer

A) response. 
B) reliability. 
C) reputation. 
D) reassurance.

Question 7

________family is primarily concerned with quality management.

Accepted Answer

A) iso 9004. 
B) iso 14000. 
C) iso 9000. 
D) iso 14001.

Question 8

Select the odd one which is not the required document for the ISO certificate?

Accepted Answer

A) quality policy manual. 
B) quality system procedures. 
C) records. 
D) contract review.

Question 9

Performance appraisal is also known as ______.

Accepted Answer

A) merit rating. 
B) quality rating . 
C) credit rating. 
D) critical rating.

Question 10

The term muda in TQM refers to ______ classes of waste.

Accepted Answer

A) six. 
B) seven. 
C) eight . 
D) nine.

Question 11

Capacity decisions have a direct influence on performance of production system in respect of ________

Accepted Answer

A) delivery performance 
B) quality control 
C) plant size 
D) manpower

Exam 7: Operations and Quality Management