Multiple Choice
In general, the benefits of IT Service Management (ITSM) include ensuring the IT services are aligned with the needs of the organization, that there are integrated and centralized processes, and the quality of the service is continuously monitored and improved. Which of the follow is not generally a benefit of ITSM?
A) Metrics are collected to demonstrate how well the IT service is being delivered
B) Helps cost-justify the services
C) Satisfies the pre-requisite for an official ITSM Maturity Assessment
D) Ensures that there are clear roles and responsibilities in provisioning the service
Correct Answer:
Verified
Correct Answer:
Verified
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