Multiple Choice
Which of the following statements is true of social CRM?
A) The relationships between organizations and customers are unchanging.
B) Each customer crafts his or her own relationship with the company.
C) Sales managers can control what the customer is reading about a company and its products.
D) Customers who are likely to make the highest purchases are likely to receive the most attention.
Correct Answer:
Verified
Correct Answer:
Verified
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