When the Tech Expresses Their Condolences to a Family Whose

Multiple Choice

When the tech expresses their condolences to a family whose son died during a surgical procedure, the patient's father says, "You have no idea what we are going through! This is all this hospital's fault!" Which of the following is the most appropriate action of the tech?

A) Leave the family to themselves to avoid disturbing them further.
B) Notify the doctor that the family may possibly decide to pursue litigation.
C) Recognize that the family is probably upset and is taking their feelings out on the tech.
D) Reassure the family that the procedure did not go as planned, but things will eventually get better.