Multiple Choice
Measuring goals and objectives for service industries may require developing metrics for service. Which of the following would be considered a service metric?
A) A frozen dinner takes less than 3 minutes to microwave.
B) A wait time on the phone of less than 15 seconds.
C) An assembly line processes a package of cereal in 1.8 minutes.
D) A copy job takes 7 minutes to print.
Correct Answer:
Verified
Correct Answer:
Verified
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