Multiple Choice
Customer satisfaction is the main goal of lean. Which of the following is NOT included in the lean measures for customer satisfaction?
A) Attribute Satisfaction Measurements.
B) Cost Savings Measurement.
C) Loyalty Measurement.
D) Intention to Repurchase Measurements.
Correct Answer:
Verified
Correct Answer:
Verified
Q1: Takt time is a measure which calculates
Q3: Waste is identified as anything that does
Q4: Which tool used in management decisions to
Q5: Lean measures which have financial impact are
Q6: Queue times are important lean measures in
Q7: Strategic lean metrics include return on capital,
Q8: Visual feedback on key measures should be
Q9: Lean waste measurements impact a business's bottom
Q10: The concept of "time economy" for quality
Q11: Internal measures should be aligned with the