One of the Many Principles of Process Improvement Is That

Multiple Choice

One of the many principles of process improvement is that no defect should be passed forward. From a leader's perspective, what would this require them to do?

A) Stop the process long enough to determine the root cause and develop countermeasures.
B) Develop a plan to incur a long term loss.
C) Indicate to subordinates that variation exists in a process and they must determine a solution.
D) Determine fault for the issue and pursue discussion with the individual who allowed the defect to pass.