Joan Answers an Incoming Phone Call Only to Find Out

Multiple Choice

Joan answers an incoming phone call only to find out that the caller was calling a different unit. How should Joan facilitate the call transfer?

A) Ask the caller what telephone number he is trying to reach.
B) Ask the caller to "Please hold, an operator will get to you shortly," then go back to unfinished tasks.
C) Refer the call to the nurse on duty. The nurse will transfer the call herself.
D) Tell the caller that you are going to transfer the call and give the phone number in case the call gets disconnected or the line is busy.