Your Hospital's Aggregated Performance Improvement Data Over Time Indicates That

Multiple Choice

Your hospital's aggregated performance improvement data over time indicates that patient satisfaction levels show a pattern of decreasing. What should you do as the nursing manager in terms of staff development?

A) You should immediately plan a staff development activity for all of the nursing staff because the nursing department is the only department that impacts on patient satisfaction levels.
B) Collaboratively analyze this data with other departments and collectively plan corrective action, such as a multidisciplinary staff development course that aims to increase patient satisfaction levels.
C) Analyze this data, determine which staff are negatively impacting patient satisfaction and initiate corrective, disciplinary actions with these staff members
D) Analyze this data, generate a corrective action plan and initiate corrective, disciplinary actions with the staff members who are negatively impacting patient satisfaction