Which of the Following Learning Objectives Is the Best for a Class

Multiple Choice

Which of the following learning objectives is the best for a class on increasing patient satisfaction levels?

A) The learner will list the factors that have the greatest impact on patient satisfaction.
B) The learner will appreciate the need to increase levels of patient satisfaction.
C) The instructor will teach the learners about the patient satisfaction survey and areas of weakness.
D) The instructor will generate a corrective action plan and initiate corrective, disciplinary actions with the staff members who are negatively impacting patient satisfaction