Multiple Choice
Which of the following choices correctly matches one of Garvin's definitions of quality with its explanation?
A) manufacturing-based definition-quality is found in the components and attributes of a product
B) value-based definition-if the product conforms to design specifications, it has good quality
C) user-based definition-if the customer is satisfied, the product has good quality
D) product-based definition-quality is something that is intuitively understood but nearly impossible to communicate, such as beauty or love
E) transcendent definition-if the customer is satisfied, the product has good quality
Correct Answer:
Verified
Correct Answer:
Verified
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