A University Administered the SERVQUAL Survey to Its Customers as a Way

Multiple Choice

A university administered the SERVQUAL survey to its customers as a way to assess its current position in the market. On the basis of 80 responses, the following averages were computed for the reliability construct.
What is the difference for the reliability dimension?

A) -0.2
B) -0.025
C) 0.025
D) 0.2
E) not enough data to determine the answer