Which of the Following Best Defines the Back Office in a Service

Multiple Choice

Which of the following best defines the back office in a service blueprint?

A) the area in the firm where the majority of the work is done
B) the portion of the firm's activities that the customer cannot see but is necessary to perform
C) the portion of the firm's activities that the customer can see
D) the area in the firm where the majority of the profitability is generated
E) the area in the firm where the employees plan quality initiatives