Multiple Choice
What is the first step in process mapping?
A) developing a map of the process
B) settling on a standard set of process mapping symbols to be used
C) reviewing a draft copy of the process map with the employees
D) observing the work being performed by shadowing the workers performing the work
E) clearly communicating the purpose of the process map to all the individuals involved in the exercise
Correct Answer:
Verified
Correct Answer:
Verified
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