Multiple Choice
In the service-profit chain, customer satisfaction leads to customer loyalty, and results in ________.
A) revenue growth and profitability
B) changes in the organizational structure
C) competitive intelligence for future growth
D) competitive retaliation based on service strategy
E) external service value
Correct Answer:
Verified
Correct Answer:
Verified
Q27: Compared to products, services are _.<br>A) low
Q28: To enable customers to draw conclusions about
Q29: Which of the following is TRUE of
Q30: There is a debate about whether students
Q31: Providers of professional services such as doctors,
Q33: _ of a service means that because
Q34: Exceeding customer expectations is often referred to
Q35: Mariette was highly regarded by her customers
Q36: The zone of defection describes the area
Q37: One of the difficulties associated with search