Multiple Choice
Customers are primarily concerned with ______________
A) communicatio n, courtesy, and credibility of the sales person
B) competence, courtesy, and security of the sales person
C) competence, responsiveness, and reliability of the sales person
D) communication, responsiveness, and cleverness of the sales person
Correct Answer:

Verified
Correct Answer:
Verified
Q14: The role of management is to _<br>A)provide
Q15: _ are used in six sigma<br>A)black belt<br>B)green
Q16: ISO - 14001 gives stress on _<br>A)plan
Q17: Which of the following is an indirect
Q18: Quality practices must be carried out _<br>A)at
Q19: Data are onthe check sheet to record
Q21: The Cause and Effect diagram is a
Q22: Which of the following is not one
Q23: Processes that operate with "six sigma quality"
Q24: A graphical technique for ?nding if changes