Question 1

Which response to conflict is likely to cause the advanced practice nurse (APN) to be discouraged and frustrated? Select all that apply.

Accepted Answer

A)  Avoiding 
B)  Competing 
C)  Collaborating 
D)  Compromising 
E)  Accommodating A, E

Question 2

Which action by the advanced practice nurse (APN) is appropriate when resolving a conflict with another member of the health-care team?

Accepted Answer

A)  Using subjective opinions 
B)  Presenting a written record 
C)  Proposing punitive solutions 
D)  Reminding self the goal is retribution B

Question 3

When participating in conflict resolution, the advanced practice nurse (APN) must describe what happened rather than how you felt about it or how you __________ it.

Accepted Answer

interpret

Question 4

When asked to propose solutions during conflict resolution, the advanced practice nurse proposes rehabilitative solutions, making it about the __________ and effectiveness of the hospital and not about you.

Accepted Answer

The answer of When asked to propose solutions during conflict...

Question 5

Which does the advanced practice nurse (APN) identify as a distinct response to conflict when referring to the Thomas-Kilmann Index (TKI)? Select all that apply.

Accepted Answer

A)  Trusting 
B)  Avoiding 
C)  Competing 
D)  Collaborating 
E)  Compromising
F) Accommodating

Question 6

Which action by the advanced practice nurse (APN) is inappropriate when resolving a conflict with another member of the health-care team? Select all that apply.

Accepted Answer

A)  Using subjective opinions 
B)  Presenting a written record 
C)  Proposing punitive solutions 
D)  Reminding self the goal is retribution 
E)  Avoiding emotionally charged adjectives

Question 7

Which health-care provider must commit to a career-long effort to develop conflict resolution skills? Select all that apply.

Accepted Answer

A)  Nurse anesthetist 
B)  Certified nurse-midwife (CNM) 
C)  Registered nurse (RN) 
D)  Nurse practitioner (NP) 
E)  Nursing assistive personnel (NAP)

Question 8

Which conflict management modes are nurses most likely to use? Select all that apply.

Accepted Answer

A)  Avoiding 
B)  Competing 
C)  Collaborating 
D)  Compromising 
E)  Accommodating

Question 9

Which conflict is the advanced practice nurse (APN) likely to experience in practice? Select all that apply.

Accepted Answer

A)  Conflict with patients 
B)  Conflict with a surgeon 
C)  Conflict with own family 
D)  Conflict with procedures 
E)  Conflict with the nurse manager

Question 10

Which is a justification that many advanced practice nurses (APNs) use when hesitating to directly confront peers?

Accepted Answer

A)  "Maybe it won't happen again." 
B)  "I don't have time to address the issue." 
C)  "I am not trained to confront this person." 
D)  "We are not responsible for the physicians."

Exam 20: Conflict Resolution in Advanced Practice Nursing