Mr W Is a 51-Year-Old Auto Mechanic Who Comes to the the Emergency

Multiple Choice

Mr. W. is a 51-year-old auto mechanic who comes to the emergency room wanting to be checked out for the symptom of chest pain. As you listen to him describe his symptom in more detail, you say "Go on," and later, "Mm-hmmm." This is an example of which of the following skilled interviewing techniques?

A) Echoing
B) Nonverbal communication
C) Facilitation
D) Empathic response