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Spritely Sprockets Has Been Noticing a High Rate of Product

Question 67

Multiple Choice

Spritely Sprockets has been noticing a high rate of product returns. The company is even in danger of losing some of its customers. Which technique would best help the company improve quality during its production process?


A) supply-chain analysis
B) statistical process control
C) critical path review
D) variance analysis
E) ISO 9000 series

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