Mr Jones, Who Is the Director of a Family Service

Essay

Mr. Jones, who is the director of a family service agency, has decided that he needs an efficient method of assigning new clients to specific workers. So he creates a scale that rates the severity of each client's problem when they first come to the agency. Then he chooses the worker to assign on the basis of his measure of how serious the client's problem is. We believe that this system does not make any sense. Why is it that problems cannot be divided up in such an arbitrary fashion?