Multiple Choice
Which is a true statement regarding TQM?
A) It is based on the premise that the organization knows what is best for the consumer
B) Its guiding purpose is to save the organization money
C) It is based on the premise that the customer is the focal element on which production and service depend
D) It assumes that inspection and removal of errors lead to the delivery of quality services
Correct Answer:
Verified
Correct Answer:
Verified
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