Which of the Following Is a Likely First Course of Action

Multiple Choice

Which of the following is a likely first course of action if a payer is routinely responding to claims later than the claim turnaround time specified in the contract?

A) The practice manager contacts the payer to inform it that the contract will be terminated.
B) The practice manager contacts the payer to inform it that the practice will be pursuing litigation.
C) The practice manager reviews the situation with the payer's customer service manager and asks the payer to adhere to its guidelines.
D) None of these are correct.