A Company That Provides Service of Repairs of Refrigerators Has

Multiple Choice

A company that provides service of repairs of refrigerators has noticed that their overall performance has been declining over the past 3 years.They are interested in increasing the performance of the entire team of service personnel,including measurements of time and cost of repair visits.Which of the following is correct?

A) Management should be concerned with measurement of objectives being too objective
B) Management should pull together a team and design a ProMES program.
C) Management should focus on individual performance measurements and not try to measure aggregate performance
D) Management should implement a forced distribution performance appraisal system.
E) Management should understand that performance levels move up and down in cycles and they need to simply wait until the next cycle of increased performance begins.